doug russell
Welcome to Towne Insurance
"For 25 years, we've been dedicated to building lasting relationships with the families and businesses we protect, and enriching the communities we serve."
- Doug Russell, President & CEO




Woman at conference table.


Personal & Business Insurance Coverage

Our insurance solutions are designed to be an extension of your family or business financial plan.

Personal    Business


Nationally Ranked. Locally Loved.

Honored by local and national awards for outstanding service, performance, and meaningful community support.

2026 Business Insurance Top 100

2026 Coastal Virginia Best Of Award

2026 Insurance Journal Award

2026 Triangle Business Journal Ranking




NPS Gauge

World-Class Net Promoter Score

We’re proud to share that Towne Insurance regularly enjoys a world-class NPS score above 70. This reflects our commitment to best-in-class service, transparent communication, and expert guidance you can count on. 

As part of the Towne Family of Companies, we pair local attention with national strength, and our performance on this measure demonstrates why members choose to stay, expand coverage, and recommend Towne to others.


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