Claims & Policy Service

When you do have a claim and need fast and fair service, we work with you to make that happen. 
Please refer to your policy for specific instructions on how to report a claim.

Report a loss involving your Commercial Auto, Property or Liability. 

During normal business hours: Towne Insurance Claims Manager, Patty Whitmore: 757-963-8617 
Claims emergencies or outside of business hours:  Please report directly to your insurance company.

Report an on-the-job injury involving Workers' Compensation.

When urgent, please report directly to your insurance company.  The employer's responsibility is to report an on-the-job injury as soon as possible and to direct the employee to the proper medical care. Many injuries benefit from prompt medical care. 
If the claim involves a fatality or hospitalization, be sure to file required OSHA reports: 800-321-6742 (OSHA)