Claims & Policy Service
When you do have a claim and need fast and fair service, we work with you to make that happen.
Please refer to your policy for specific instructions on how to report a claim.
Report a loss involving your Commercial Auto, Property or Liability.
During normal business hours:
Towne Insurance Claims Manager, Patty Whitmore: 757-963-8617
Claims emergencies or outside of business hours:
Please report directly to your insurance company.
Report an on-the-job injury involving Workers' Compensation.
When urgent, please report directly to your insurance company. The employer's responsibility is to report an on-the-job injury as soon as possible
and to direct the employee to the proper medical care. Many injuries benefit from prompt medical care.
If the claim involves a fatality or hospitalization, be sure to file required OSHA
reports: 800-321-6742 (OSHA)