Towne Insurance locations will be closed Thursday, November 26 and Friday, November 27 for Thanksgiving.  We look forward to serving you when we re-open on Monday, November 30.

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Patty Whitmore, Claims Manager

Have a claim?
Our experienced professionals can guide you through the process.

Patty Whitmore
Claims Manager

Claims & Policy Service

When you do have a claim and need fast and fair service, we work with you to make that happen. 
Please refer to your policy for specific instructions on how to report a claim.

Report a loss involving your Commercial Auto, Property or Liability. 

During normal business hours: 
Towne Insurance Claims Department
Phone: 757-963-8617 
Email: claims@TowneInsurance.com

Claims emergencies or outside of business hours: Please report directly to your insurance company.


Report an on-the-job injury involving Workers' Compensation.

When urgent, please report directly to your insurance company.  The employer's responsibility is to report an on-the-job injury as soon as possible and to direct the employee to the proper medical care. Many injuries benefit from prompt medical care. 
If the claim involves a fatality or hospitalization, be sure to file required OSHA reports: 800-321-6742 (OSHA)

Accident Fund

Billing Inquiry
Phone: 866-206-5851


Claims Reporting
Phone: 866-206-5851
Email: claimsexpress@accidentfund.com
Web: Click here to file a claim

Accident Fund

AIG

Claims Reporting
Phone: 877-399-6442

Workers' Compensation Claims
Phone:
866-642-5246

View our complete list.

AIG

Builders Mutual

Billing Inquiry
Phone: 800-809-4859


Claims Reporting
Phone:  800-809-4862
Email: otcnoticeofloss@bmico.com

Workers' Compensation Claims
Email: wcnoticeofloss@bmico.com
Claims reporting online requires a policyholder login. 

Builders Mutual

Cincinnati 

Claims Reporting
Phone: 877-242-2544
Cincinnati logo

CNA

Claims Reporting
Phone:  877-262-2727
CNA LOGO

FCCI

Claims Reporting
Phone: 800-805-3737

FCCI

Harleysville

Claims Reporting
Phone: 800-892-8877 
Harleysville

Key Risk

Claims Reporting
Phone: 888-883-9568

Key Risk

Liberty Mutual

Claims Reporting
Phone:  800-362-0000

Liberty Mutual

NCJUA/NCIUA

Claims Reporting
Reporting with Towne Insurance assistance is recommended.
Fax Claims Only: 919-829-1793
NCJUA NCIUA

Penn National

Claims Reporting
Phone: 800-766-2245
Penn National

Selective

Claims Reporting 
Phone: 866-455-9969
Selective

Signal

Claims Reporting
Phone:
972-770-1600

Signal

Travelers

Claims Reporting
Phone: 800-238-6225
Travelers

Don't see your insurance company?

View a complete list of Convenient Claim Reporting Phone Numbers (PDF).
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