Patty Whitmore, Claims Manager

Have a claim?
Our experienced professionals can guide you through the process.

Patty Whitmore
Claims Manager

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Claims & Policy Service

When you do have a claim and need fast and fair service, we work with you to make that happen. Reporting claims immediately and direct to your insurance company may reduce the overall cost of the claim.

Please refer to your policy for specific instructions on how to report a claim. 

Report a loss involving your Commercial Auto, Property or Liability. 

During normal business hours:
Towne Insurance Claims Department
Phone: 757-963-8617 
Email: claims@TowneInsurance.com

Claims emergencies or outside of business hours: Please report directly to your insurance company.

Report an on-the-job injury involving Workers' Compensation.

When urgent, please report directly to your insurance company.  The employer's responsibility is to report an on-the-job injury as soon as possible and to direct the employee to the proper medical care. Many injuries benefit from prompt medical care. 
If the claim involves a fatality or hospitalization, be sure to file required OSHA reports: 800-321-6742 (OSHA)

Accident Fund

Billing Inquiry
Phone: 866-206-5851

Claims Reporting
Phone: 866-206-5851
Email: claimsexpress@accidentfund.com
Web: Click here to file a claim

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Accident Fund

Builders Mutual

Billing Inquiry
 Phone: 800-809-4859

Claims Reporting
 Phone:  800-809-4862
Email: otcnoticeofloss@bmico.com

Workers' Compensation Claims
Email: wcnoticeofloss@bmico.com
Claims reporting online requires a policyholder login. 

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Builders Mutual

Cincinnati 

Policy Service Assistance
Phone: 866-611-7321
Fax: 513-881-8198 
Email: CustomerCare@cinfin.com
Hours: Monday-Friday: 7:00AM to 7:00PM 
  Saturday: 8:00AM to 12:00PM 

Certificate of Insurance Service 
Phone: 877-687-1291 
Fax: 513-881-8114
Email: CincinnatiCerts@cinfin.com

Claims Reporting
Phone: 877-242-2544  

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Cincinnati

CNA

Policy Service Assistance
Phone: 888-563-8187
Billing: 877-276-7507
Fax: 877-763-5122
Email: sbiccsr@cna.com
Hours: Monday-Friday: 8:00AM to 8:00PM   

Claims Reporting 
Phone: 877-262-2727

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CNA

Foremost

Policy Service Assistance
Phone: 866-972-7378
Fax: 800-455-9611
Email: business.customerservice@farmersinsurance.com
Hours: Monday-Friday: 7:30AM to 7:30PM 
Claims Reporting
Phone: 800-435-7764
Workers' Compensation Claims  Phone: 866-967-5256
Foremost

Hanover

Policy Service Assistance
Phone:  800-307-8534 Fax: 866-818-7065
Email: clcsc@hanover.com
Hours: Monday-Friday: 7:00AM to 9:00PM

Claims Reporting
 Phone: 800-628-0250

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HANOVER LOGO

Harleysville

Policy Service Assistance 
Phone: 866-825-7248 
Fax: 866-258-1301  (Attn: Service Center)
Email: commercialservicing@harleysvillegroup.com 
Hours: Monday-Friday:  8:00AM to 6:00PM
 Saturday: 9:00AM to 1:00PM

Claims Reporting
Phone: 800-892-8877

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Harleysville

The Hartford

Policy Service Assistance  
Phone:  866-467-8730
Fax: 877-538-8526
Email:  agency.services@thehartford.com
Hours: Monday-Friday: 8:00AM to 8:00PM

Claims Reporting 
 Phone:  800-327-3636

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The Hartford logo

Liberty Mutual

Policy Service Assistance 
Phone: 855-732-4436 
Fax: 800-845-3666
Email: clservicecenter@libertymutual.com
Hours: Monday-Friday: 8:00AM to 9:00PM 

Claims Reporting 
Phone:  800-362-0000

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Liberty Mutual

Main Street America Group

Policy Service Assistance
Phone: 800-775-8572
Fax: 866-332-4776
Email: ServiceCenter@msagroup.com
Hours: Monday-Friday: 8:00AM to 6:00PM

Claims Reporting
Phone: 877-425-2467 

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Main Street

Selective

Policy Service Assistance
Phone: 855-225-2503
Fax: 877-378-3033
Email: servicecenter@selective.com
Hours: Monday-Friday: 7:30AM to 6:00PM  

Claims Reporting 
 Phone: 866-455-9969

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Selective

Travelers

Policy Service Assistance
Phone:  888-661-3938 
Fax:  888-872-8921
Email:  service.center@travelers.com
Hours: Monday-Friday: 8:00AM to 8:00PM

Claims Reporting
Phone: 800-238-6225 

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Travelers

Don't see your insurance company?

View a complete list of Convenient Claim Reporting Phone Numbers (PDF).
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How can we help?

Call us: 800-486-4611 or Contact us

Don't see your insurance company?

Please refer to your Policy for specific instructions on how to report a claim.

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