Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect, and share depend on the product or service you have with us. This information can include:
  • Social Security number and other employment information
  • Account balances and transaction history
  • Credit history and investment experience
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons TowneBank and its family of companies chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes TowneBank & its family of companies share?Can I limit this sharing?
For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes - to offer our products and services to youYesNo
For joint marketing with other financial companiesYesYes
For our affiliates’ everyday business purposes - information about your transactions and experiencesYesNo
For our affiliates’ everyday business purposes - information about your creditworthinessYesYes
For our affiliates to market to youYesYes
For nonaffiliates to market to youNoWe don’t share
To limit our sharing:Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Questions?Your local banker or Towne affiliated representative would be happy to answer questions For their direct contact information, call:
TowneBank:(844) 402-0002Towne Insurance:(800) 486-4611
Towne Wealth Management:(888) 249-2271Towne Benefits:(855) 340-3873
Virginia Home Title and Settlements:(757) 490-6520
Towne Vacations Oak Island d/b/a Oak Island Accommodations:
Towne Vacations, t/a Beach Properties of Hilton Head:
Towne Vacations Deep Creek, t/a Railey Vacations:
Towne Vacations Venture Resorts:
(844) 402-0002
Mortgage Privacy Hotline:
See below under TowneBank Family of Companies for Mortgage company names. (844) 292-8414
(844) 292-8414 
Who we are:
Who is providing this notice?This notice is provided by certain specific companies in the TowneBank Corporate family, as listed in the section below titled TowneBank Family of Companies.
What we do:
How does TowneBank and its family of companies protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files & buildings.
Our employees are also committed to safeguarding customer information and preventing its unauthorized access, disclosure, or use.
How does TowneBank and its family of companies collect my personal information?We collect your personal information, for example, when you:
  • Open an account or apply for a loan
  • Apply for insurance, or use your credit or debit card
  • Seek advice about your investments
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?Federal law gives you the right to limit only:
  • Sharing for affiliates’ everyday business purposes - information about your creditworthiness
  • Affiliates from using your information to market to you • Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. [See below for more on your rights under state law.]
What happens when I limit sharing for an account I hold jointly with someone else?Your choices will apply to everyone on your account.
AffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include companies with a TowneBank/Towne name and other financial companies such as banks, mortgage companies, insurance agencies; and nonfinancial companies such as employee benefit companies, real estate agencies, property management companies, and title and escrow companies. 
Non-affiliatesCompanies not related by common ownership or control. They can be financial and non-financial companies. Non-affiliates we share with can include government entities, credit bureaus, insurance companies, companies that perform marketing services on our behalf, and companies that assist in servicing your loan(s) or account(s) with us. 
Joint MarketingA formal agreement between non-affiliated financial companies that together market financial products or services to you. Our joint marketing partners include investment and asset management services, personal insurance providers, credit card providers, securities broker/dealers, and real estate service providers. 
Other important information:
Special Notice to California and Vermont Residents – In accordance with applicable state privacy laws, we will treat accounts with California and Vermont mailing addresses as if you have elected to opt-out.
This notice applies to individual consumers who are customers or former customers. This notice replaces all previous notices of our consumer privacy policy and may be amended at any time. We will keep you informed of changes or amendments as required by law.
TowneBank Family of Companies:
TowneBank of Currituck; TowneBank OBX; Towne Insurance Agency, LLC; Towne Benefits; Towne Wealth Management; Towne Vacations; TowneBank Mortgage; Towne Mortgage, LLC; NewTowne Mortgage, LLC; Towne Mortgage of the Carolinas, LLC; HomeSale Mortgage LLC; Coastal Towne Mortgage, LLC; FitzGerald Financial Group; Advance Financial Group, LLC; Towne First Mortgage, LLC; Towne 1031 Exchange, LLC; and Virginia Home Title & Settlements
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